I think there's something nice about the idea of a store owner which has unnecessarily decorated the store with love, even with the liability of a cat; it's not delivering the product better and the cat may actually make things worse because of allergies.
replyA cold American convenience store may be delivering the fundamental value at American prices, but there's something to be said about that "extra" human or creative element. One might say the same thing about the changing nature of the web over time, less individual CSS chaos and more Facebook aesthetics.
There's nothing stopping people from decorating their boutique stores (or personal blogs, portfolios, and fan websites) the way they want. And that's fun and delightful for me, as a visitor, just like boutique shops are IRL.
replyBut I really don't need that quirkiness at Home Depot, the DMV or my bank (or Amazon, or government websites, or my banking site). I'm there to purchase some screws, register my car or pick up some checks. I just need a storefront (or a website) that lets me do that as fast and homogenously as possible.
99.9% of stores (and UIs) are the latter, not the former.