Plenty of websites rewrite paths like /a/b/c/d into a backend service call like /?w=a&x=b&y=c&z=d. In that scheme, /a//c/d would rewrite to /?w=a&x=&y=c&z=d, something entirely distinct from /a/c/d working out to /?w=a&x=b&y=c
It's not the application's fault that the people attempting to configure web server URLs don't know how web server URLs work.
Not that you can include custom normalization rules (like collapsing slashes, tolower()ing the entire path, removing the query part of the URL), but that's not part of the standard. If you're doing anything extra, the risk of breaking stuff is on you.