Their customer service is surprisingly hostile. I still use them tho since I'm using them for low stakes stuff
replyHm. Hetzners billing stuff is highly automated - but they usually give you about a month to pay your bill if the credit card payment failed for some reason.
replyHave had some hiccups with payments not going through myself that ended up in server IPs being restricted but they were very helpful on the phone and service was restored in about 30 minutes after the call. Decidedly not ideal but has been easily manageable since.
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replyI think it was "hetzner shut them down" over a 36 euro dispute
replyWhat company can't pay 36 euro and legislate it after?
replyAre hetzner in the wrong for denying service to clients in a deficit?
They stated to have the bank statements showing everything was paid but the company refused to look at it. Sounds like they may not have been in a deficit but company refused to look at anything
replyThen pay it again and sort it out after. There’s a time to be right and there’s a time to be pragmatic.
replyI agree, but it's not clear if the situation was "hey we paid, look at our docs" and hetzner was just like "no give us money" and they were like "no we're not paying", or if hetzner just shut them down without recourse.
replyPersonally, if I knew they were gonna shut me down if I didn't pay before X date, I'd fight it up until X-2 days, pay it, then continue fighting (depends on the amount of). But it's not clear that OP was given such a deadline.