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> Managers ask detailed questions about the IC’s tasks and priorities

I've told the various teams that I wouldn't have to phone anyone if they updated the ticket. When I see a ticket that has not been updated for 2 months, there's no way I'm not phoning the assigned person.

Problem is that, even when I was a f/time IC, we hardly ever update the ticket unless we feel we have made progress. An update saying "Chased bug with no success $TODAY, requested $SENIOR to consult with me on this" feels like a worthless ticket update, but from the client's PoV, this is valuable info - it means that it hasn't dropped off our radar, we haven't forgotten about it, etc.

by grebc7 hours ago|

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I’ve been at it 18 years for different organisations and my experience and strategy is the same as yours.

No one bothers to read/understand anything until the very last minute, then they realise “oh shit this won’t work in this scenario, and it’s always a showstopper”…

by generic920346 hours ago|

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But what about my impression that it is getting worse? When I (as a developer) was trying to help customers with the product 20 years ago, about 50% (my guesstimate) of the people were actually reading what I wrote, at least to a good degree. These days I am lucky if it is 20% who are reading answers to their problems more than in a completely superficial way. I blame social media and smartphones.

by grebc6 hours ago|

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I think the quality of comms is definitely getting worse, I work for myself now and I am very selective of clients now. So I don’t butt heads against it as much, but it still happens despite best efforts, especially when people move on or even go on vacation.

Literacy skills have been falling and it shows up in testing of a lot of different countries, and it basically lines up with the arrival of iPhone/Android(or real smart phones).

by watwut4 hours ago|

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In fact, people do read documentation when they know it exists and when it is reasonably written.