My favourite example being looking for the volume mixer, and after looking online the top advice seemed to be to pay for a 3rd party application for that... Wtf?
Those third-party apps do increase the overall appeal of Apple's platform, but suggesting that Apple might want to encourage that situation rather than improve their OS themselves sounds like a broken windows fallacy.
Microsoft finally caught up around that time, but has since added a whole new dimension of enshittification that the only conclusion that can be reached about tech as a whole is that it all sucks and will always suck.