Adding to the review thread: I bought a Framework 13 in 2021. I'm sold on the ideal, I really like the chassis and the keyboard, and I _love_ the screen ratio. I replaced several parts and own every type of connector. I really liked my 13!

I just had my mainboard die, and I was advised there currently isn't another mainboard in stock that works with my old DDR4 RAM. They don't have any newer DDR5 RAM in stock apparently either, so I was out of luck and ended up buying a Lemur Pro last week.

In my experience, the Framework hardware is great but very flakey and frequently needs replacing.

Support is awful; they'll repeatedly ask you to do things you've already done (and shown proof of), they can take days to get back to you, and are generally unhelpful. They also didn't think to mention to me when I said I needed to buy a new laptop and their parts were all out of stock that they had a new machine coming out in the next week, which is insane to me. I would've been an easy convert. Sometimes I think it's bots doing the support, but if that was the case, they'd reply back faster.

Time will tell whether I'll return back to the ecosystem, but the support experience (and the hardware being poor enough that I frequently need support) is putting me off for now.

To compare anecdotes, I’ve had mine for 3 years, and it’s still working great. Haven’t had any issues with it.

Depending on how warped the case is, it might or might not help, but i was having the same issues with the trackpad and it was an easy fix for me. Steps here: https://guides.frame.work/Guide/Touchpad+Rubbing+Fix+Guide/1...

In general, coming from a MacBook, I’ve had more quality issues with the framework, but fixing them has always been possible with a little digging. I’ve enjoyed the experience of learning how to take apart and fix my gear, but I’m also the sort of person who darns holes in his socks, so ymmv.

More for the review thread;

I was really sold on the idea of a repairable laptop and the Linux support was excellent. I like the laptop a lot and it happily replaced the old-skool Macbook that had served me so well over the years.

However, I had a screen die on me and that's when I found that their product support was truly appalling (even worse than Apple!) - They took ages to reply and then asking endless irrelevant questions in a very arrogant tone (version of BIOS, operating systems etc) - in the end, I gave up and bought the replacement screen myself.

I'll buy a Thinkpad next time.

I was just at an event.

The vibe I got was the quality is really bad, BUT the people who like Framework and believe in it gladly just buy another one.

Not for me though. Within 6 months we’ll see similar specs from other oems at 50 to 70% of the price

I had to fight support for multiple times over the las 3 years of having mine due to repeated issues, breach of statutory warranty and so on

That's rough. Did you contact their support about it? I measure a lot of companies by how they handle recovering from stuff like this.

Hopeful that's no longer an issue with the Pro version, being made of a machined single-piece aluminum block.

How do you even warp these things? Had mine for 3y, sturdy as hell. So sturdy in fact that the only piece I've had to replace is the charger, what's the point in swappable parts now right? /s