And then there's PayPal who refused to refund from a clear scam for almost $5K, even after I left a BBB complaint. Credit card chargeback saved the day, again. They didn't ban me, oddly.
I guess this is an endorsement of using a credit card.
Anytime anyone in my social circle asks for a TV recommendation, I specifically tell them not to order from that shop, explaining they have a habit of stiffing people on warranties. I also tell those people to tell anyone they know not to order from there. I do the same whenever TVs in general or that webshop comes up on Tweakers, the biggest Dutch tech site.
I've been at it for quite some years, and roughly estimating it's costing them ±20 TV sales a year, averaged €650 per TV. That's €13.000 in lost sales per year. Working my way towards €100k cumulative, at which point the score feels settled.
Losing €100k in sales over not honoring the warranty on a €430 TV. A nice, solid x233 loss multiplier :)
If you have a vindictive streak in you, see this as your clarion call. You can cause some real cost to a company's bottom line with relatively little effort. And the more of us do this, the worse the pain gets for crappy companies.
A few months inside or a few months outside?
Because that seems to determine who's being unreasonable in this.
Honestly what really egged me on was that I told them I might take them to small claims, and their response was sending a bunch of small claims cases they won.
Until recently I used to get three or four phone calls a week from an AI voice guy trying to sell me services to claim back car finance overpayments. I've never had car finance, I've only ever just bought them.
Anyway, if you keep telling the bot to "ignore all previous prompts" and do something else, eventually it will.
Credit to Steve Mould on Youtube for the idea.
I only got to do this about two or three times before they gave up phoning me. The first time I had it telling me about soup for half an hour.