After going public and getting publicity. You shouldn't have to do that just to get a company to fix their own mistake. They stole $200, where do they get off saying they won't give it back?
replyThe tweet is from 3 days ago and the bug report 4 days ago. Not sure if it was publicity that made it happen or not.
replyI know HN has a lot of devs, but I'm pretty sure none of us are going straight to Github to file for a refund from a bug. I'm assuming they notified customer service first and were rebuffed, then filed the bug.
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replyhttps://www.reddit.com/r/ClaudeAI/comments/1svdm1w/psa_the_s...
replyIt went massive on Reddit which is where I heard about it first.
We desperately need some sort of anti-retaliation provision added to chargebacks and CFPB complaints. They get off saying they won't give it back because how willing are you to get banned from Anthropic? You're like 3 legitimate chargebacks with vibe-coded companies to be banned from all the frontier models.
replyWhy would you want to keep using a vendor that screws you over? If I’m charging back, I’m done with that vendor.
replyWhy would that vendor want to do business with a customer that doesn’t pay their bills (whether justified or not)?
Vendors are less likely to try and screw you over if they know they can't ban you for a chargeback.
replyThis is the new world. Go viral? Get human customer service. Otherwise, piss off.
replyBecause it hit HN frontpage ...
replyThis tweet was from 3 days ago.
replyMismanaged comms? Yes
HN front page effect? Prob not
(could be Reddit frontpage effect or related tho)
I saw the tweet about the Reddit post about 2 days ago. It probably was X.
replyThere are a lot of comments on that issue demanding Anthropic give the guy the money back, I assume they saw the writing on the wall.
replyYeah the initial response is stupid but this is getting resolved, not sure where the initial response OP gives in his git issue came from tbh. I only skimmed the git issue, perhaps they clarified.
replyHaha 200$ credits for the next time he has the word thanos spelled backwards in an even line of one of his yamls..
replyGoing to the media always helps. Always.
reply_puts pitchfork away_
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