I feel like for Project 1 at least, the old dashboard is better than the new one.

The problem with a set of mutually conflicting laws like this is that good designers are able to intuitively understand which ones to ignore and which ones to use for a particular project.

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In the first project, it seems that the old dashboard is intended for a manager doing reporting while the new dashboard is intended for a staff member actually handling the tickets. Did you have anything at all in the prompt with a specific purpose/role, or was it left open?