This billing cycle I was billed $20 three times.

I contacted my bank and got a reply (from a human) that all three payments are valid.

Emails from Anthropic state that the first two payments failed, but the third went through. Fin says that my question will be elevated to a human being, but so far I was not contacted.

Why don't you use Opus to draft a legal letter they need to answer at the latest on some firmly set date and send it to their legal department?

Maybe worth trying some of their ~legal-ish email addresses?

* notices@anthropic.com : from https://www.anthropic.com/legal/commercial-terms)

* usersafety@anthropic.com : from https://www.anthropic.com/legal/aup

* marketing@anthropic.com : https://www.anthropic.com/legal/consumer-terms

* disclosure@anthropic.com : from https://www.anthropic.com/responsible-disclosure-policy

* dpo@anthropic.com : from https://www.anthropic.com/legal/privacy

* pubsec@anthropic.com : from https://www.anthropic.com/news/claude-in-amazon-bedrock-fedr...

There's also their generic consumer ones, though I'd rate them as unlikely to do anything useful:

* support@anthropic.com : from https://www.anthropic.com/legal/consumer-terms

* privacy@anthropic.com : from https://www.anthropic.com/legal/privacy

And this out of left field one. They seem like actual lawyers:

* anthropicprivacy@bkl.co.kr : from https://www.anthropic.com/legal/privacy

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Interestingly, Anthropic's "Trust Center" has an "Evidence of Insurance" document listed under "Other documents": https://trust.anthropic.com/resources#69eff53d22c228b34e5379...

Looks like you need to "Request Access", but if it's an automated system then it may give you access. And there _might_ be insurance contacts listed there who would be interested in this. :)

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Follow up note -> Yep, it's automated and DOES give access to their docs. ;)

Their insurance levels don't really seem to be anywhere near what I'd expect frankly. To me, they look much lower than even entry level mandatory company insurance for brand new businesses at least in Australia. o_O

    Follow up note -> Yep, it's automated and DOES give access to their docs. ;)
    
    Their insurance levels don't really seem to be anywhere near what I'd expect frankly. To me, they look much lower than even entry level mandatory company insurance for brand new businesses at least in Australia. o_O