Google's lack of customer service isn't new or limited to GCP. They also don't provide any human help if you're an advertiser with them unless you spend a crazy amount of money. Twenty years ago I used to spend upwards of $20-30k a month with them and I couldn't get a single reply to any inquiry I ever sent.
replyIf you spend $XXX million / year with them on GCP they will, however, assign a person to be your main point of contact.
$100-200k/mo gets you an "Account Strategist" that changes every 3-6 months and whose advice can be summed up by "spend more".
replyAt least AWS will send people out to your office to tell you which services you aren't using but could.
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replyEven if you spend a crazy amount of money with them for advertising they will try to gaslight you if they make a mistake.
replyI heard facebook is even worse
replyFacebook = Faceless
replyAmazon = Screw the actual forest but buy more carbon intensive stuff packaged in dead trees
TikTok = TimeWaste
Robinhood = Rob The Hood
OpenAI = ClosedAI
Personally, I don't use GCP because of their history of getting bored with their products and abandoning them.
replyIt's nice, maybe I would use it for a personal project, but I go out of my way to discourage my engineering teams from using it.
To this day I still try to use Google as little as possible all because they killed Google Reader
replyIt helps if you have a monopoly on app distribution for half of all phones, or video streaming.
replyThen you can afford zero support and still take 15-30%.
Is that reason customer service? My only experiences with AWS along those lines have not been great...
replyGoogle support is abysmal for all of their profitable businesses too, like Ads and YouTube.
replyMostly coz of everything else about GCP
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