You realize the thread you are commenting on is not about scaling or downtime, but about a billing bug that Anthropic refused to fix until it become a Streisand effect?
replyIf you're happy to continue paying a company that has demonstrated it will steal your money, admit it, and refuse to return it, more power to you. The AI industry is moving fast enough that there will be plenty of players to pick up customers who don't want to be robbed.
I'm reading the same thread as you and seeing the same complaints, yes. Personally, I'm willing to giving the benefit of the doubt to a company that has demonstrated they will stand up for human rights principles at the expense of their bottom line, vs immediately jumping to a "they are stealing money in plain sight" conclusion from a bizarre bug that was not widely known or reported.
replyBut that's just me. Vote with your dollars; I've voted with mine.
I assume Anthropic just realized that their business model is not profitable and they started to do some crazy stuff to dial down cost on their end without transparency. Customer support is not a priority because it is just cost. The changes in March and the new Opus 4.7 slop are probably the side effects of this. This is my speculation, no evidence yet.
reply