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Not just for government security agencies, and not just in USA. Police generally fall for it as well.
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well people want to finish their work and go home, that's why

I know HNers don't like "surveillance everywhere", but...

if you're some law enforcement, every chance to get info means hours/days saved on your work... so you reach for the "easy-way": if you can get comms of a drug gang, you can identify who belongs to that gang (instead of risking their own life by actually 'joining' the gang)

But... some do cross their lines (eg watching comms of their ex, getting paid by political actors to listen over opponents, etc)

it's not like law enforcements are 100% bad guys, but things are "complicated"

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It's mainly a problem of consequences and accountability. The people who suffer unjustly from unlawful surveillance and overreach are usually unable to do anything about it, and they are assumed to be criminals anyways so nobody cares. Punishments for violating the law are nearly nonexistent for "law enforcement", so a culture of impunity is formed that cannot be easily fixed. Anybody trying to enforce the rules would run into both corrupt and noncorrupt noncompliance, just like trying to get fast food workers to follow health and safety guidelines. It's probably impossible to reform and only a wholesale teardown and replacement without keeping anyone contaminated by the existing culture has a chance.
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