When your flights are delayed/resechduled there is a world of difference.
"Get in line" vs "you are already rebooked". (my Air Canada experince.)
reply> "Get in line" vs "you are already rebooked". (my Air Canada experince.)
replyWhich of the two was the Air Canada experience?
"you are already rebooked" -- they were fab.
replySame here for KLM.
replyFair enough, I've been in those situations where the service on the ground side of the gate matters.
reply> I bring my own water bottle
replyNot arguing against your point, but it astounds me how many airports do not have water-bottle refill stations. My home airport (SFO) does, but many in the US still do not. I feel like that sort of thing should be legally mandated, given we're not permitted to bring water through security. The paltry amount of water they give you on the flight (and at times of their choosing, not yours) is not enough to rehydrate basically anyone.
It's good that you don't care, and that you can self selected into getting the cheapest fare possible. The market works.
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