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Right? Instead we get:

- Saying he's hoping Don allows it

- "I actually did nothing wrong"

- "I actually did nothing wrong" part 2

- "I actually did nothing wrong" part 3

- Why are you so mad? Give me a week

- Why are you so mad? I added more lies to the website

- Why are you so mad? I'm working on it

... over the course of 2 days. Shutting down the website and pulling the app offline should have taken minutes.

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People react differently to feedback without necessarily bad intentions. Not everyone is ready to instantly admit mistakes. Empathy goes a long way.
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Reading the above, how much empathy does someone need to give before they can feel the other party has bad intentions?
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