Also because generally in those cases you don't really want a guided tour of the whole product, you have a problem you want solving and you would like to see how to solve that problem with the product. Which either talking to a person who knows the product or reading through some documentation/guides does, but a guided tour generally does not (or at least does not do efficiently).
replyOr at the very least, at the price we're talking here, companies should be hiring a trainer who knows the product well, who can actually teach people and answer questions. not go through this, go through that, clicking that: half the things are not useful to their particular problems and shouldn't be taught at all to this group.
replyActually I get interrupted by a tour or popup when using a "point solution" all the time.
replyRight. It's self-indulgence by product managers and/or designers who think users are as interested in the software as they are.
replyWorse yet, sometimes these tours seem to be a band-aid for an unintuitive UX. If usability was the priority, I'd discover new features on my own.
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