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Something seems very wrong with observing that people are shitty and terrible to each other and proposing interposing a machine between them to make communication bearable.
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It’s either that, or letting more people meet their demise for rudeness.
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I suspect the main culprit here is company policy/choice resulting in angry callers. Not to say there aren't other factors, but people generally don't call companies because they're having a good time. If Telus is anything like American TV/phone/internet companies, then I'm even more convinced of this.

edit: And if people are able to detect this and suspect they're not even talking to a human at all, it might even make verbal abuse more common.

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>Singaporeans hate Australian accents more than anyone over here hates indian accents.

No way, I've never heard of this before.

Does anyone know why this is? Do they have a bad experience with Australian colleagues? Do we harrass them in public the way that the British backpackers do here?

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I think its partially the australian reputation for being assholes overseas, and partly a sort of unionistic culture that tries to demand locals do everything to maximise employment. I got a similar vibe from people in the phillipines, just not to the same extent.
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That may be true, but I find Australian accents the most beautiful.
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The stereotype is of Australians going over to Singapore for a holiday and being drunk and rude. It's a stereotype, but that's where that hate comes from.
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