I find the sensitivity on this topic regarding racism kind of overshadowing the practical aspect of not being able to understand what the other person is saying.
We offer people in our company English language training, because we’re a world wide remote company and everyone should be able to understand each other. Is this racism as well?
No of course we don’t, and neither do we offer one with a more Spanish, French, Russian, Polish, Thai or German accent. This is because we decided upon American-English as the language, which is also reflected in the grammar choices on our website (despite being a French company).
The courses are entirely optional. Some colleagues don’t take them, and they have problems communicating with customers, which is very frustrating. I’ve had an Indian manager of a customer complain that one of our Thai support engineers was incomprehensible, and my boss complain that this Indian manager was incomprehensible. It’s just a mess all around.
I’m Dutch myself and these languages courses have benefited me a lot to remove some of my Dutch accent, which helps during business conversations. I’ve traveled the world pretty much constantly over the past 12 years, so I’m quite tolerant of many types of accents, but even just arriving in the Philippines for the first time last week required some recalibration, because they have their own way of pronouncing things.
Oh, so they have strong Swedish accents? Or South African?
On the topic of racism, skin colors don't have a particular sound.
Are they adjusting their tagalog accent too or so?
Either way. Consider how it feels elsewhere where the majority of such calls are not anywhere close to "native proficiency" English,...or Dutch or German or what have you and it's instead thick accents to the point you end up making your grandparents calls for them. It also doesn't help when they don't understand already suppressed and half erased local dialects/accents of the region they're servicing. Which indeed contributes to "erasure of an entire people's way of speech"
It also doesn't help that these people are often on the other side of the goddamn world and have usually a lot lot less tie-in to the company (if they even work directly for it) than when you get someone local on the line. I remember having to call one such company half a dozen times to get someone to understand that: no i was not the 1000th regular customer using one of their devices but wanted to make software that connects to it and had questions about their dev kit. It was the most infuriating experience figuring out again and again whether they couldn't understand the words i was using or just couldn't grasp that someone had a question that was unusual and didn't fit the scripts that they seemed to try to pull back to. In the end i had to weasel my way into the dm's of someone i once met working there who then immediately connected me to someone at the right department.
And everyone is abjectly aware that all this is just local companies outsourcing and suppressing wages.
What the fuck does this have to do with accents?
Are you Canadian or something? Your entire comment is just tantamount to a defence of racism.
White first world workers doing a job, often with lower intensity and workload, yet higher wages than overseas workers,is the definition of racism [0] and white privilege. If Canadians are getting outpriced by hard working Filipinos overseas, that just means Canadians are not competitive in that labour market. Any attempt to correct this fact is a market distortion and artificial advantaging of your own nation over others - i.e. racism.
[0] DiAngelo 2011
I'm trying to convey that the moment i hear that i am speaking to a foreign contractor i know that they won't tell me "oh thomas from the dev team will probably know who worked on that part." For people who make such calls a lot it becomes an incredibly frustrating experience and I get why they immediately try to get escalated.
>Are you Canadian or something? Your entire comment is just tantamount to a defence of racism.
What pray tell was racist about it. Sorry but your insults don't work as deflections. You're the only one that immediately has race on their mind.
It doesn't even work either when we have plenty of people living here locally of african descent.
>White first world workers doing a job, often with lower intensity and workload, yet higher wages than overseas workers,is the definition of structural racism and white privilege.
And Philipinos doing a job, often with lower intensity and workload, yet higher wages than people in Burundi ,is the definition of what?
>If Canadians are getting outpriced by hard working Filipinos overseas,
Why the fuck do you assume I'm canadian? I'm Belgian. Flemish to be specific.
>that just means Canadians are not competitive in the labour market.
That just means the labour market expands but only towards the lowest common denominator to undercut wages and no not just the ones of those jobs being outsourced. It has wider effects.
> Any attempt to correct this fact is artificial advantaging of your own nation over others - i.e. racism.
That has nothing to do with racism. That's just....not globalism which has absolutely nothing at all to do with racism. You might not believe it but not everyone is a proponent of unfetered hypercapitalism and rapidly growing inequality in the way that you are.