One of my mentors created Blackboard. It used to be very very good, but he sold it to private equity, and they immediately fired all of the customer support and developers, 3xd prices overnight leading to the 'blackboard sucks' problem. This gave the opening for Canvas to eventually come on to the scene and dominate.
My wife and I each have to use it as we're both following an online master's at the same university... it's definitely gone downhill (compared to the days where I originally used it ~20 yrs ago in college; tracker-riddled, slow); surprisingly, a recent change made it so that you can only attend online lessons in Chrome (haven't had time to see if this is just a user-agent thing).
I worked in a college IT department around that time and the common belief was that all LMSes suck. There are just too many different ways that too many different people want to do things that it's just bound to be hated. Kind of like Jira / Asana for software dev project management.
I used both and could not tell you the major differences. I feel like they are equivalent in the bread and butter features. Most people don't use 99% of the functions they bake into these. Just use it to hold the syllabus, maybe hold the slides, submit assignments, and spreadsheet for grades. All stuff you can do with email + spreadsheet already. Maybe throw in a shared drive for larger files, which every university in the country already pays for.
As someone who has used both as a student and a TA I find blackboard miles better, much easier to find what i'm looking for and my professors seem to have better luck laying out their course on blackboard than canvas.
I actually disagree, based on my time using Blackboard as an admin, student, and teacher. Although my experience is a few years out of date, I found the interface cumbersome and the performance slow.
It depends on what vintage of Blackboard your IT team has installed. We moved from a circa 2011 BB instance to Canvas in 2022, and it was hands down superior. A different university is running the most recent BB and it’s similar to Canvas.
They are definitely crushing it on sales. The actual product is a radioactive dumpster fire that is simultaneously hostile to students, teachers, and parents.