No it wasn’t you Simone. I don’t think you had joined AWS at this time. It was a nice guy I think named Mike. He has since passed away.

I think you misunderstood the blog post. I was never employed by AWS, I was a customer.

Since there’s people here from AWS I’ll give some feedback that might prevent posts like this……. if you suspend/restrict someone’s account - put yourself in their shoes - they probably want it back on line real fast. AWS needs to analyse the customer experience of restricted accounts/suspended accounts.

Go back and read the support contact records of each customer account restriction/suspension - how long did it take AWS to respond, did the customer know clearly what steps to fix it. Etc etc

Also if the support form says they’ll respond within 24 hours then really there should be a response within 24 hours. Also there shouldn’t be special insider knowledge needed to “use the chat, they actually respond to it, versus the web messages”.

You might even get customer obsessed about it. :-)