This pattern extends to so many goods in modern life. Washing machines, microwaves, etc aren't worth the time of a local repairman. Repair is economically incompatible with its life cycle.
Clothes are replaced, not stitched. And after a few washes at that. Cars, phones, etc, consist of proprietary parts all sealed up.
Please take a look at poor countries of the world like Pakistan. They have a repair culture. They have vehicles from the 80’s out on the road doing daily driving work instead of being used as vintage show pieces. It’s a poor country, this is a necessity. But nevertheless seeing the repair culture there in contrast to the disposable culture in the western world makes me pause.
Here in Mexico there are plenty of "unofficial" laptops/mobile (Apple, Windows, Androids) repair shops that even receive your device by DHL/UPS, fix it and return it. Because the labor costs are low enough to make it worth. The only downside is that most of the spare parts are imported from the US.
And a consumer usually has a much higher return from working in his specialized field to earn money and buy a new product, than spending time with difficult repairs of a broken product.
Difficult to determine causality in that system. All we can say is places with expensive labour tend to have expensive real estate. (The confounding variable, I imagine, is immigration.)
I'd add that experiences like GP help expose that the main difference in most products between 'premium' and 'disposable' is in the branding and the price tag. With few exceptions, most companies that used to make the respected brand of the thing (e.g. Sony, G.E., Craftsman) now churn out the same garbage as you used to find 30 years ago in a fleamarket with a brand you'd never heard of - and that's if they don't actually outsource the design and/or production to that low-bidder company and simply license their logo directly to them.
And that's because these are all public or PE-owned companies, and it's a shortcut to easy short-term quarterly growth if you can cut your costs while keeping your price high or almost as high (after all, you're a "Premium Brand" so you can leverage your past reputation to trick customers into continuing to pay that premium).
I am afraid Google's business model is incompatible with this approach as they have almost no customer service because it doesn't "scale". Actually, what they are doing is turning customer service costs into externalities, i.e. environmental waste.
In fact, in "shithole countries" where everyone wants to emigrate from, it is exactly the opposite: i.e. you try to fix everything even if it takes sooo long.
And the reason people want to leave certain countries is for totally different reasons than not wanting to repair something. In fact, I would say with quite some certainty that emigrees who repaired first before leaving would still do it after emigrating.
The real reasons, in my opinion, are: 1) it takes skill and will to repair something yourself, 2) something new generally feels better than repaired/used, 3) logistics make replacing/repairing less cost efficient, 4) with every replace, companies have a new touchpoint to try to upsell their customers, 5) it takes less time to go to a shop and replace than repair, 6) it takes some giving a shit about the environment to prefer the more complicated route. And probably more.
The reason almost nobody in first-world countries is getting their microwave repaired is because it often costs more than buying a new one. This is because the new unit is manufactured overseas in a place with cheap labor, but the existing unit has to be repaired locally with expensive labor.
Of course people aren't emigrating because they don't want to repair things. But they are often emigrating because they want to live in a place with high labor costs (i.e. high salaries), or for other reasons that are very strongly correlated with high labor costs.
1. The waste is still a tremendous shame, both in the materials that will realistically never be recovered in 'recycling', and in the toxicity that results from a lot of that trash created.
2. Jobs in repairing lots of things were arguably pretty good jobs, and we've traded these for, best case, more complete drudgery retailing/supply chain jobs as we get a new laptop every year or two instead of 5 years. Arguably a bigger failing of our economic system, which doesn't seem capable of adapting to global trade, or this shift we're discussing here, nor AI, but still a bummer regardless of fault.
I think in abundant society people would be able to have nice things and the time to take care of them.
It requires specialized and local labor. For products you can ship back to the assembly line, this can sometimes work. If you need a local technician, on the other hand, because the assembly line is in China or the product is heavy, yeah, it very well may be that there is no niche where repairs aren’t a material fraction of a new product.
Given the right guidance and difficulty level, I would enjoy fixing things in my washing machine.
No, it's the exact opposite, because the consumer is on the hook for the purchase price as well as any repair costs.
Labor is an input too. Fixing something in a way that saves some materials, but requires hours of skilled labor and specialized equipment doesn't straightforwardly mean you're saving overall.
The rose-tinted era of things being made to last never really happened. For each of the old survivor washing mashines, refrigerators, vacuum cleaners, and Casiotron wrist watches that are still out there doing good work, countless thousands of others were recycled or landfilled because it was better to buy something different than to fix the old one.
It was never cheap to pay someone to work on stuff. The costs of hiring professional labor and the overhead associated with that labor (for service techs, that means things like vehicles, buildings, inventory, tools, training, insurance, book keeping, and covering next week's paycheck even if this week was slow) have always been expensive.
Parts have always been relatively expensive, too. Availability of parts has always been somewhat hit-or-miss.
It seems like an unpopular opinion, but I don't think it came to this. Instead, I think that it started off this way, and that it simply remains this way today.
So, sure: $150 for a new widget? Not so bad. Maybe a pro could get it done in a few hours (maybe they can even get two of them done in one workday!), while perhaps it will take you a day or two to work through R&Ring this thing on your own for the first time.
Whether the total investment (including time) is worth it to you is a personal decision, but that kind of decision-making is also not new. :)
It's up to the folks doing the engineering to make sure that the gears last long enough.
After all, it doesn't do anyone any good at all if the gearbox (whatever it consists of) still works after while the rest of the machine has failed.
And plenty of plastic gearboxes exist in the world. We just don't usually hear much about the ones that end up working Just Fine.
I have a 20+ year old cordless drill that I've beaten the snot out of. As cordless drills go, it offers a mountain of torque. I used it to roll new threads into long, extruded holes that were stamped into radiator supports of new Chevy Impala cop cars. Where my co-workers' drills would just flatly give up and they'd use ratchets instead, this drill would finish the job without a complaint. It did take two hands to hang onto the thing when doing this job and it was not kind to the operator even then, but it accomplished the work.
The plastic gears inside are still fine. The plastic drill body is also holding up very well. Again, we don't usually hear much about the plastic parts that outlive the rest of the machine, but those parts have been great.
In this particular case the nicad batteries for it became NLA, and the ones that came with it (and their replacements) are dead AF, so it has no value to me at this point. I really should take it apart, keep whatever bits are interesting to me and recycle the rest of it.
Due to the lack of new batteries, my world of power tools has moved on. This drill is not doing anyone any good how it is -- despite the astoundingly-good plastic gearset still being (as far as I can tell; ran when parked) just fine.
If it had metal gears instead and those also lasted longer than the machine's lifecycle, then that added expense wouldn't have been an advantage at all.
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Anyway, I aim to be helpful instead of deconstructive here.
If gearboxes are a weak link in washing machines, then it is possible to eliminate them. There are washing machines that don't have gearboxes at all; these are usually front-loaders that only spin-a-ma-thing and that don't really do much in the way of reciprocating motion, but they exist.
Some of them are very stout indeed, though they may appear to be fairly featureless.
Dexter may be at the high end, here, with a belt-driven drum and a VFD-supplied motor; they're made in Iowa. Many places like laundromats and fire stations love these machines for their durability and repairability. Dexter is certainly proud of them; they are not cheap. I once read about their in-house factory testing: IIRC, they take a machine off the line, weld a weight onto the side of the drum that is 40% of the mass that the machine is supposed to handle, and let it run at its highest speed for for 1000 continuous hours. If it fails, they consider it to be a problem that needs to be corrected upstream. It's a pretty good test, I think.
Whirlpool has similarly-shaped mechanisms at a fraction of the cost; many of those are made in Ohio. That's not necessarily an unsafe bet. (I did have a long chat with one of their process guys about things like air-conditioned final assembly areas and conformal coatings once. I've also cleaned up some corrosion on the VFD board's contacts and installed some dielectric grease on a machine that was built in that same plant, but it was built years before this conversation happened.)
Speed Queen is a common consumer favorite. They're still independent, AFAIK. (I've never been inside of a Speed Queen machine or hung out in their factories, so my commentary here is limited. The one I once had in my laundry room was completely trouble-free.)
When our fridge stopped fridging, we got it fixed for $300: this included replacing the compressor and the coils. When our dishwasher stopped washing, we paid $250 to have 3 or so things fixed at once. And so on.
I don't know if any appliance makers offer this, but if LG still offers it when we eventually replace, they're going to be on the top of my list.
No, it's because repair involves labor and unless we ship it across the world to take advantage of people making a dollar a day it's just not worth it.
The cost of making and importing stuff from the third world is just so cheap now that it's simpler to get a new one then to have someone making a living wage in the west fix it.
Unlike a lot of hardware and such in our homes, this mostly just boils down to people refusing to learn and is incredibly easy to remedy. Basic stitching is not super difficult. My partner has very light knowledge of stitching, learned it mostly as a kid and never used it much, but has repaired plenty of my clothes. I'm wearing stitched jeans as we speak (pocket got caught on a hook and tore nearly off). Typically gives my regularly worn clothes an extra year or two of life.
Strata Pixels, Nest Cameras Google Smart Speakers Nest Home Security system
but then I broke my Google Pixel 1 watch. I ended up chatting with service in India and they pretty much told me that there was no way to fix it. After that, I quit buying all things Google and switched to Apple. Now I only buy Google software products, no consumer devices.
It's a total disaster and I will never buy Google hardware again.
Love their SaaS offerings though!
If anything, Apple is in general the worst on this particular metric. Switching to Apple because you had a repairability problem with another brand is kinda funny.
Are there stories where Apple straight up said they wouldn't repair a watch? I thought they'd repair it even if the repairs were more the the replacement value.
It was my travel laptop for at least 5 years.
It was expensive, but the quality, performance, and durability was top tier. And it lasted 5+ years.
The Pixelbook also had a "Google Assistant" button built in the keyboard. Should be easy enough to relaunch the hardware and swap in a gemini button...
And if you're not in North America (or EU), chances are very high that any repair to Pixels is going to be either not possible or will cost you dearly. I personally had a terrible experience of this with Pixel 7 Pro that was in warranty and had a water-related damage, since then, I've stayed away from any device made by Google.
I wish they'd had open bootloaders, but I seem to recall you had to keep it in developer mode which required a nag screen, or something along those lines, if you wanted to run your own OS on it.
Has any of this changed?
Also, I tend to take with a grain of salt any comment that starts with "it's easy/simple/obvious", especially if it doesn't provide details or a link.
I've repaired my MacBooks multiple times before (although not one in the last seven years, so maybe they are totally unrepairable, but I doubt it).
The main issue is that Apple will want to replace everything to avoid you coming back and saying it didn't work, when it's actually a different issue.
I understood the technical need for soldered on memory (physical limitations of SODIMM got in the way of power and speed requirements), but the soldered on SSD is just inexcusable considering flash memory is very much a wear item.
I have a macbook but my father had dropped my m1 air (which my brother has gifted me) accidentally from his car on literal straight concrete bricks from a considerably high height.
The damage is literally close to none aside from just a very small bump* but later I realized that if it was any other laptop then it would've been smashed to pieces but Apple's aluminium body came into clutch.
I am not much of apple's fan but I wish to give credits where its due and so from my anecdotal evidence it wouldn't have been the case with atleast my mac air.
This thing is crazy light, has a decent battery life and survived quite a high damage with tis but a scratch. Credits where its due to Apple hardware engineering.
I don't wish to oversell apple tho but from my anecdotal evidence, it handled pretty good in real life stress test and I am super happy with it surviving that drop with almost literally no difference, so there's that.
"AppleCare+ covers fall and accidental damage (drops, cracks, liquid) for a reduced, fixed service fee per incident. It offers unlimited incidents (or up to two per 12 months, depending on the plan), providing a significant discount over out-of-warranty repairs. A service fee, such as $29 for screen repairs, applies"