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I worked on a small part of one of these back in around 2013 ( specifically managing beds ).

You were talking about a team of 5 cranking this out in about 2-3 months with some longer term part time involvement, with an annual cost of less than 1m and those people mostly all dellivering several product lines ( so actual cost is half or a quater ).

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> "Company tries to roll its own system and [saves / loses] money" is just a common story, one way or the other.

Governments build these kinds of systems ("collect data from a bunch of internal systems and show some public forms and have some internal processes for handling form submissions") all the time. When I worked for a local municipality, we built something like this every other month.

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GDS has a framework that UK Gov departments have been following for some time to build sites with similar challenges to this for some time.
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> There's not really enough info to know if this is just a coin toss or something more.

The difference is always having one or two devs who care. Every successful software project I've ever seen has had a few devs who care way more than is healthy

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