Just because you use the internet to commit the crime doesn't make it not a crime.
The case being discussed is one where someone might be able to use the product to break the law.
So it’s more like demanding that Home Depot, Walmart, Amazon give the names of every American who’s ever bought a crowbar because the DOJ has heard that some people are breaking into buildings with crowbars.
It has been alleged that the government doesn’t want to prosecute these people who are the ones committing the crimes, they “just want to talk” in order to prosecute the company. Not sure I’d trust that without a signed immunity agreement. If I were forced to speak to these goons, I certainly wouldn’t say a word unless they gave me one of those - regardless of what I was using the gadget for.
Please explain to me how ICE (part of the nominally democratic USG) can be held accountable for summarily executing citizens.