What you’re describing is a one-to-one quality/failure problem by choosing to ruin the basic, core functionality of an item (while also endangering people at that). Or if you start with a bad screw, that just means you’re talking about people’s tolerance for bad products. What I’m talking about is similar but a little more nuanced and has plausible deniability. The relationship I’m describing is more indirect and it doesn’t require explicit effort to cheapen a product, but rather simply not improving a specific element of the product.

Apple made a ton of money off of lightning port accessories, you see it referenced here all the time. Apple had no incentive to swap to USB-C though it would create a better product and be more uniform with the rest of the world, so they kept with it despite incredibly vocal calls to swap because there was a ton of money they were making in the accessories. And it didn’t stop until they were forced to stop by the EU.

When we are talking about products at scale, these kinds of incentive structures play out in very tangible ways. If I have an LLM product and I’m getting two pulls at the hose because you’re burning tokens making stuff and correcting it, I don’t need to do anything. People are willing to tolerate that system to a pretty high degree so long as they ultimately get what they wanted in the end - unfortunately that is a great space to make money in.