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I just keep repeating "operator" ad nauseam not stopping for anything other than the sound of the call transferring and that almost always works.

by YeGoblynQueenne3 hours ago|

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I just keep blowing raspberries down the line until I'm connected to a human.

There are or course some asshole companies whose bots are designed to never connect you to a human and just hang up after a while.

by slfnflctd22 minutes ago|

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This is a satisfying way to deal with frustration. Unfortunately, it also gets spit all over whatever device you're speaking toward. Sometimes worth it for sure, though.

by DontchaKnowit2 hours ago|

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Sometimes yelling fuck shit piss bitch cunt fuck ass whore etc works. They have them setup to detect swear words to figure out when youre pissed off and need to talk to a human lmao

by not_a_bot_4sho1 hours ago|

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Xfinity/Comcast automated support has swear word detection. I eventually picked up on this after the 4th or 5th time they sent out a non-technical 'technician' in response to my concerns over SNR causing connection instability.

(Me: "here is a comprehensive analysis of modem logs over the past 7 days and clear indication of the cause"; Xfinity: "Let's turn off the wifi router for 30s! It didn't work the last 50 times but it's the only thing we can do.")

by nsagent59 minutes ago|

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That honestly is just the worst when it happens. It sucks for both the rep on the phone and you since it's just a waste of both of your time (though at least they get paid for it).

Had a similar back and forth over multiple days where I spent hours on the phone with them. On the third day they finally sent me to a different call center with someone in the US that was authorized to go off script and actually solve my problem. Took five minutes.

I just don't understand how it makes sense. Considering just how much these companies limit the utility of customer service, it's no wonder they want to switch to LLMs. It's likely no worse than the service they are already providing 99% of the time.

by klardotsh1 hours ago|

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Depending on the company, you sometimes get routed to the angry people recovery section when you do this. And so then, the Comcast agent on the other end is in stern counselor mode ready to de-escalate what seems to the robot to be a fuming, angry customer and gets completely thrown off when you’re super chill with them (or at least, you hopefully are chill with them!)

by utopiah3 hours ago|

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Better just play operator.ogg use your favorite media player on loop until someone does pick up.

by mftb1 hours ago|

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For some reason your reply immediately caused me to imagine Ross Geller shouting into the phone, "Operator", like the, "Pivot" scene from friends.

by isoprophlex1 hours ago|

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I must speak to a human!

Humaaaan!

Humaaaaaan!

HUMAAAAAAAAN!