All conventions and user centricity go out the window with AI feature launches lately. If you look at examples from the last week it’s stuff like posthogs opt-out training, Copilot training, or Google’s antigravity chat-app switch.
I’ve had the worst customer experiences of my life in the last few months.
My health insurance company decided calling support meant I consented to them saving my voice for model training. They said you can opt-out online, but that option didn’t exist in app or on their website. It was only after calling back and threatening to sue that they added an option to opt-out.
This is the daily experience now. Seemingly every company is opting you into selling your data, breaking your workflows, disabling features you use, and force installing AI integrations you have to fight to remove. And several companies are perfectly fine to reenable or reinstall them after removal.
It should be no surprise to anyone people are mad.
What real value AI does have has been poisoned by premature rollouts (training users it’s crap) and forcing it on people too aggressively.
My friends who previously had no interest in technology and never talked about it, are suddenly following tech news closely all because they have fear of missing out on AI :(
That's been my experience too, both with friends and coworkers.
It would seem that the negative sentiment around AI is largely an internet phenomenon. I've yet to run into a hardcore "AI skeptic" irl. People seem either neutral, or enthusiastic about it.
1. Labor replacement
2. AI is actually bad in-and-of-itself. Doesn't work, not useulf etc.
3. Energy concerns
Personally, I like it sometimes, but I'm a techie and understand the limitations, and I dislike not being given options to use or not use it.
Just because Google used to do search as their main point of business does not mean that holds true today. Holding on to the false premise will only add to your confusion about their decisions.
Ads make the money, but Search is still the consumer facing product that brings people to Google and keeps them there. It’s so ubiquitous people don’t even think about it or notice it anymore.
I’m always surprised by how much people are still searching for stuff as we’ve moved from the open web to various platforms (Amazon, TikTok, Facebook, etc), but every time I see Google’s revenue breakdown I’m shocked by just how important Search still is to their business.
This is from 2024, but shows Search accounting for nearly 57% of revenue. Yes, this is made possible by the AdWords business, but without Search, that 57% goes away, unless that traffic goes to a 3rd party that is also using AdWords and Google were to make the same from 3rd party ads as 1st party. I find that doubtful.
https://www.doofinder.com/en/statistics/google-revenue-break...
Which is kind of the scary hazard for Google. They made people notice search by their announcements. They drew attention to the thing people took for granted as just how things work. People suddenly have a reason to look critically at it. Google has to hope to god the attention they receive back is actually positive.
AI is going to be great at pushing ads. Plus AI trains you to give google even more control. Instead of just presenting you with a list of websites offering different perspectives and opinions on something, Google can just tell you what they want you to know/think (or not tell you anything they'd rather you not know/think about). The more you get used to treating google like an oracle instead of a librarian the easier it will be to manipulate you.
Couple that with the fact that a lot of folks have moved their search to GPT or Claude once those platforms start taking in ad money... that budget will come from somewhere and that's likely existing Google ad buy dollars shifting.
Could you elaborate on this? What ad company did Google buy?