I've never had the pleasure of encountering that situation.
replyBut at what point do we call a spade a spade and say it's just them secretly inflating their prices? "everything is a penny but we charge a 1000000% service charge"
I used to wait tables once upon a time and it was standard practice to add a fixed service charge for any large party in lieu of a tip. Have you really never encountered that?
replyI've encountered large party service charges and that makes sense because it usually requires staff to do stuff they wouldn't normally do for smaller parties.
replyI'm talking about restaurants that just add service charge to everyone.
I think the lesson from the airline industry is that while consumers will get angry about surcharges, pricing transparency is what really gets punished in the marketplace. There are enough consumers who will always buy the deceptively priced item that it's suicidal to tell the truth (absent government regulation forcing the issue for all purveyors).
replyThere are a fair number of well-meaning restaurateurs who have tried no-tip policies for ethical reasons. But the mass marketplace has not changed.
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