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this wouldn't be HN if there wasn't someone with zero knowledge confidently telling you you're wrong
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Yup. That’s your issue. Disney+ outputting Dolby 5.1 and your speakers are stereo.
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That's not what the link says. In fact it is specifically saying it should be working in stereo but tdolby surround has missing channels.
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Well it's still their fault for not making sure their audio works on a normal, non-surround setup

Also worth noting that we switched the audio track to Spanish and you can hear it just fine.

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