A couple anecdotes from me:

A (quite large) company that I worked for stopped offering surfaces to employees after the average lifetime over the 3 years they offered them was under 1 year. We even had a terrible batch of Dells at the same time that still handily outlived the surfaces.

Small sample size (N=3) but, nobody I know that works at Microsoft uses a surface or any other Microsoft branded laptop.

> Whoever is responsible for the sound interface driver in a Dell laptop is unlikely to be a user of that laptop and even less likely to have the capability to get Dell to ship a fixed version

Oh boy, don't get me started on Dell haha. Sure, they've got a better service model (people come to you), but at least in my experience they contract with service people who service multiple brands who can't help but shit-talk Dell. Not very confidence inspiring, particularly when the cause of the issue ends up being a connector not being fully plugged in from the factory.

I have never used any of the Surface products but I do remember how people liked the almost no questions asked replacement policy for them at the Microsoft stores. I knew a guy that worked there and he said it was an all day occurrence.