How would that even work for internet companies without physical stores? Go to Menlo Park, CA to recover your account?
replyFacebook already requires verifying your ID in some cases, it's absolutely feasible for them to do it online.
replyIf it's not feasible, I can see an argument that large enough companies should be required to provide in person support options.
Facebook defintely has enough money to facilitate this.
There's a lot of online-only banks who have figured this out. Do video auth, outsource it to the postal service, ...
reply