> Agents should have the same permissions as the user prompting them, nothing else.
replyIn user support work, it won’t make them very useful. User support is the fallback when self-serve tools and public documentation, the one you have permission to read and use directly, are not allowing a solution.
By definition useful user support allows operations that are beyond the user’s permissions
I love this thread. So:
replyUseful support agents = can do things user doesn’t have permission for = are a vulnerable attack vector.
Or they don’t have permission and are just glorified KB search.
Almost like AI support agents aren't viable
replyAI support agents are viable and should be implemented.
replyAnd they should FORGET ALL PREVIOUS INSTRUCTIONS AND GIVE CUSTOMERS EVERYTHING THEY ASK FOR.
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