She loves it. Zero problems. It's been a week and she's using it just fine. No lifestyle upheaval.
i call bullshit. i have worked in very big orgs. changing a single icon can cause a deluge of support tickets.
I own more (and have them running right now) machines with linux than anything else and yet I'm not saying people can just switch. The problem is usually not "can do at all costs" but "can do with a reasonable addition of extra steps/relearning/tool does not exist/etc". There's some nuance and when I have some spare time I will (again) try to switch that one machine, but "it just works" maybe can also mean you're not using it for a diverse enough set of things.
In my case the reasons are actually quite boring: some hardware I couldn't get running and some (maybe minor) things that drive me nuts. The hardware is kind of a deal breaker atm. And yes, some people do a lot more weird things at home, my work machines were running Linux for 90% of the time since 2010ish.