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sorry to hear that's been your experience. i actually joined through an acquisition about a year ago and one of the main things we've been focused on is the dashboard and overall dx.

sadly "hostile ux" is a phrase i've heard more than once and we're working hard to improve. if you're open to it, would love to hear more about the issues you've be running into

by runtime_terror3 hours ago|

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The dashboard UX has improved a lot lately but one thing that drives me absolutely nuts is that I get rate limited all the time using it.

For example, I had to recently change an env var we had on a handful of apps and opened them all into new tabs and made the changes and about half way through I started getting rate limited. This has happened to me many times and I've reported it to support and in Discord but it still happens.

One other big complaint is support is non-existent. We sent many support emails (on business plans) and I'm pretty sure we've never gotten a reply. Same for posting in Discord. It's pretty disheartening to build your business on Cloudflare and have no confidence support will help you when you need it.

by burcs2 hours ago|

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yeah you should definitely not be getting rate limited, sorry this is annoying you're not the first to report i will dig in.

as far as support, i know there is a huge effort going on right now to improve response time and support in general, also I'm not as active in discord as I ought to be there's just so much noise, feel free to ping me on there directly if I can help brandon/@ygwyg. can't promise it'll be an instant response but I will respond

by runtime_terror1 hours ago|

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You'd be forever my hero if you solve the rate limiting thing! One time I couldn't fix a production issue because I opened too many tabs.

Thanks Brandon!

by encom1 hours ago|

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It's hysterical that CloudFlare is tarpitting their actual customers just the same as the rest of the public internet.

by rglover1 hours ago|

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Thank you for saying this and being willing to listen.

The worst one I saw is the load balancer config UX/DX. I use CF's load balancer product for clients and so have to do a lot of setup and teardown back-and-forth. Everything related to setting up load balancers is split across multiple screens and/or "wizards" that are extremely confusing.

A lot of the error messages you get are generic at best and so you waste a ton of time clicking between pages and tabs just to set up some pools and attach them to a load balancer.

There's also some inconsistency between how things are labeled, so one thing can have two names and you have to hold that in your head while you move around the UI.

Email in profile if you'd like to chat further.

by olingern1 hours ago|

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The one I saw most recently was working with an SRE coworker. Data in what looks like a table, in this case a subdomain/IP address, that overflows the cell gets cut off with no ability to actually view it. I almost had him just edit the CSS in Chrome, but he figured out a different workaround.

by tommy_axle3 hours ago|

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Vite is great and vite 8 was a huge speed-up so definitely a nice win for them. Remaining independent is always great but at the same time there are other "new homes" that could be worse so let's keep our fingers crossed and hope it works out.

by pier253 hours ago|

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> Maybe they should invest money in competing with Vercel on UX/DX

That's exactly what they are doing.

by gowthamgts125 hours ago|

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their reliability is also way way down lately. too many mishaps and i've long lost trust in CF.

by olingern5 hours ago|

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Yes. We’re beginning the process of moving away because of how they’ve become a single point failure that’s unreliable. AWS is more reliable and it’s a bad spot to be in when your CDN / router is down but your actual application is fine