At that moment I felt sorry for this company, very sorry. How can you have so much disrespect for your customers? Does anyone in the physical world talk like this or do you marketing guys want to be talked to in such terms?
Brutal.
And unless you are above the 99th percentile of the customerbase… that’d probably be a correct guess?
Heck they could directly write “You Peons!” and still probably retain most of their customer base… if the price to performance ratio was sufficiently better than the next best competitor.
Most people care so little about the refinement of anything else nowadays.
I also wrote on what I think makes docs beautiful, by the way! https://passo.uno/what-makes-docs-beautiful/
But if you look how much manuals get ignored by the customer, it doesn’t make sense to put work into them.
It is much better to let a YouTuber do it, by lending them the product and throw small amount of money against them.
Manuals are just there for legal or certifications requirements these days.
When was the last time you met a good technical writer? It’s a vanishing profession.