This clearly is disclosed, otherwise how did we get to know about it?
The reason they are doing this shadow ban style technique, is they don't want users to figure out how to jail break their way out. Or the explicit direct bad PR of when it miss-fires.
You either refuse to work with customer or do your job well (at least as well as other tasks of other customers). "I'll accept your task, but silently and intentionally do my job badly" may violate some laws.