So then many things are to rely on executive culture, and an executive who will walk the line and get their info from people at the bottom is like a unicorn. That won't scale, but it does work if you do have such an executive. Naturally they would need a basic understanding of how supply is created in their firm.
Yet there is something. Toyota Hiluxes and Honda Super Cubs got popular due to maintenance ease. AK-47s. Miele vacuums. Older Thinkpads.
What measures would make the human equivalent visible?