Some could claim they deceive some users and the general public into thinking they always do best, are always right, help mankind and can never ever create consequences

It would be interesting to see how AI consulted the user before it ordered VMs n AWS, which is the point between which the user would face consequences

Cloud is also marketed as something cheap, and I can understand that teens and starters can't expect to be able to spend for 6000$ of stuff without the parents or the bank checking

Computer education should start with that, but it doesn't as Microsoft, Google and Amazon would most likely lose a large part of their market if general public and managers who never go beyond the hype knew how much it cost

e) low intelligence

Then they should ask the agent for the refund, since they claim it was at fault.