This is the second company (that I know of) that got acquired shortly after an AI pivot and re-brand. See: OpenAI to acquire Ona https://news.ycombinator.com/item?id=48491821

Salesforce buying the support bot before the support bot becomes the CRM is very on-brand.

fwiw i heard Fin and Agentforce frequently lost to deca and sierra, their product / team / funding weren't as good

Seems like a catchup play by Marc

customer support -> customer disassociation

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