That was a scene in The Office. The salesmen phone the cheaper competitor's customer service while on a sales call to let them see how long they would wait on hold if they needed support.
replyThat said, I had an experience recently where the chatbot replaced the phone tree that led to a human and it was very helpful.
Phone menu labyrinth is worse than chatbot in some cases. Depends on the phone menu and the chatbot.
replyI saw a game, where you played as a poor Soviet soldier that accidentally sent nukes to USA. To save the world, you had to navigate a phone call labyrinth to alert USA defense systems for missile interception. I haven't laughed that much in a hot minute.
replyDo you have a link? Would play.
replyAt the rate that we are going. No companies would have humans at the end
replyYou would be speaking to an AI instead of chatting with it
replyThe issue is that companies will be acquired/cut costs
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