Mostly agreed. Practically speaking, phone support reps just follow a flowchart and scripts, so there's effectively no difference between getting an AI or a person (except in those cases where the STT can't make out what you're saying, but that can happen with a person too). But as you've correctly pointed out, it's about respect, and I suspect most people do find it slightly more disrespectful to be forced to talk to an AI instead of another person.