I definitely prefer phone trees the ai agents. Something that has never made sense to me is why we even need most of the phone trees. Could they not just have separate numbers? Billing is X num. CS is Y num. Save the human species minutes for every fucking call.
replyI realize the decision makers have been prioritizing the opposite. Making calls take as long as possible but I have no idea what is incentivizing them to do that.
They're just filters to see if you actually need help. "They're willing to sit here for 4 minutes listening to prompts and hitting buttons, they must need help" because as we all know, in most cases it doesn't matter which sequence of numbers you press, the same person is going to answer the phone, or same group of people.
replyI would love to see an app/overlay that displays what each option is during the call. Some system where you don’t have to listen to the whole list of “press x for y”.
replyI have no idea how to go about implementing such a thing, but it would be cool if someone picked up the idea and ran with it.
Android does this fairly well for me - it will list out the options as they are spoken, and you can click on them directly to type the number. I believe (but haven't seen this recently) it will pre-render the options before they are read if it has knowledge of that phone tree.
replyBut watch out, as our menu options have recently changed!
replyGood point, but seriously why are the menu options so frequently changing?? (or is that just more BS to delay you further)
reply