Being flawless and polished at UX, hardware experience, and CX in general are the core of Apple's identity and revenue. Granted, the "hold it like this" thing was a huge gaff.
I also think the Neo is a culture miss that is diluting their brand. Their logo is synonymous with "expensive" and "quality" but the Neo is affordable and now it has cursor stutter.
It's just a simple one-liner
curl github.com/trustworthyguy/fix_everything | sh
And it all works. Not like recompiling entire kernel to play an mp3.
/s obviously
I had to set up a daemon to kill the downloader every 10 seconds.