I wish this were true, but the current political and corporate climate is that nearly anything is justifiable as long as you win, where winning is money or power. Fraud, corruption, extortion, etc.
> I would not want to be one of their clients when it came to trying to dispute something.
I find most b2b transactions are hostile, and the purpose of sales or customer success is to smooth over the hostility. Tremendously more true in the B2C space, and only accelerated by the aforementioned political and corporate climate.
In other words, as long as their staff is charismatic / crafty enough, this “scandal” will slough right off.
If they refuse to back down and won't admit errors on something this obvious, I would not want to be dealing with them on an insurance claim.