This trope is very widely documented in Russian literature, in fact it's one of the "corner truth" of Russian existence.

Checkov, Gogol, Pushkin and Dostoyevsky all wrote novels with this exact plot, because it was so lifelike and tangible for all Russians (Soviets) to understand. If you're interested, check out The Bronze Horseman, The Overcoat, or Poor Folk.

Hackernews thrives on users confidently making claims based on their own limited perspective and providing next to no reasoning or evidence.

I can't say anything about the "centuries" part, but the rest sort of checks. In those old soviet countries there was no such thing as "customer service", the politburo didn't get around inventing it and every economic cog was created from above. If a modern American had seen how things were done there, they would have wrongly assumed that a powerful pulp-and-paper lobby was in control. Also, when the thing in question was made in the West (which was often the case for high tech stuff), and somehow smuggled under the iron curtain and Western sanctions, customer support was unaffordable or simply out of reach.

I don't know... Maybe by growing up in Russia and starting my software career there?

To add some color, here is my favorite hard-to-translate idiom in a Russian developer community:

"File away rough edges" ("доработать напильником") - adjust something to work in a way that its original creator never even realized is possible. And usually for a good reason.

Of course, all generalizations should be taken with a grain of salt. They can never be used to judge individuals or even individual companies.