Thanks for posting this. I have experienced similar. I have found that nasty bug reports are most effective. Good data, and the people are too cheesed off/embarrassed, to follow up, after you address it. Occasionally, it can actually be turned around, and they can become evangelists.
replyI have integrated a simple feedback form into the app, with the option to send anonymously. That seems to help.
> had I known I'd get 10K views and 100 comments
Is that still the case, after being frontpaged on HN (but most comments are probably here)?
All comments here yeah. Almost to 11K views and there were less than 50 before I posted, with a dozen new subscribers to the blog.
replyI mention the value of negative feedback, here (in my own blog): https://littlegreenviper.com/the-road-most-traveled-by/#feed...
replyI don’t really care whether or not I get many views (spoiler: I don’t -too many words). I write for myself.
[dead]
replyFor what it's worth, I see a lot of parallels to this and IT support. I found it genuine. Cheers.
replyI think
reply> I thought ... people would appreciate this,
gets translated into "I'm only doing this so that people will star/upvote/'like and subscribe' "
"likes" -> the universal currency of internet fame