A lot of people have their self-worth tied up in being the guy that can fix things, so it hurts when you just no longer have to.
Chances are if the whole thing is unresponsive due to heat or a bug the volume knob isn't going to actually change the volume as well. Its not like the knob is the actual pot directly changing the circuitry in the amp these days, its a digital input.
Even outside of OEM head units, I've owned a few after market head unit stereos where the volume knob was technically a digital input and if the system was lagging hard the volume input could be delayed a good bit.
A number of these systems will have a different volume level for things like phone calls than for the music, but both volume levels are controlled by the knob. It'll also do things like automatically lower the volume level for notifications or have dynamic volume levels based on acceleration. The knob is rarely directly controlling the actual output of the system.
Here's a good question: if you press the volume buttons on the steering wheel controls, does the volume knob on the radio move?