I think you're not being generous in your interpretation. How I read it he could be talking about the number of 9s a server's uptime is. If you pay for 1 9 you'll lose a lot of customers. Hell, true for even 3 9's. Look at all the complaints about GitHub this year. 5 9's is the standard and that's 99.999%!!
replyThe thing is that it is all context dependent. A lot of times 0.1% is nothing and can be ignored or pushed off. But sometimes that 0.1% is worth billions of dollars.
The point is that data means nothing without context and interpretation. If you're lazy in your analysis you are going to have lots of issues
He is saying the most inane things ever, I don't know why I need to be charitable here.
replyKicking out 2% of your existing customers in a physical venue violates people's expectations, so it's going to get you disproportionate bad reviews and word-of-mouth.
replyGood thing that we've managed to keep everybody's expectations a hell of a lot lower for software quality then :)
Every nightclub in Berlin has a few Google reviews that say "we were black and they didn't let us in because they are racist." These are the reviews you will see on Google and it can dampen your excitement before you even leave your home.
replyBut if they instead were blocking the people with the 2% most out of date fashion, then it's not an issue. The problem is the racism not the 98% acceptance rate.
replyimagine not 2% of users not being able to use the site, but any given user not being able to use the site 2% of the time, and see if that changes the calculus for you.
replyYeah, that changes it, in both positive and negative ways.
replyI can't tell if this is in support of the article or not though.
I mean that's my experience with a lot of modern software anyway. I have to reload or force close and reopen or please try again.
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