As I understand it, many of the issues faced by petitioners in the past were due to local corruption; officials would physically prevent petitioners from traveling to the petition office to deliver a complaint. The new systems (12345, 12388, and the apps) are intended to bypass that and have done a decent job at reducing corruption.

The Citizen’s Initiative is more of a referendum system for proposing bills, but due to its non-binding nature those bills are often ignored. China’s system doesn’t necessarily bind the government to action either, but given the small scale of the problems they are motivated to fix them.

This does not excuse China’s human rights abuses, but if you’re going to be abused either way, I can see why some would prefer to do it in a place with a rising standard of living and with a government that seems interested in improving.

It’s mainly complaints that are considered sensitive or destabilizing that are suppressed. This should sound familiar to those of us in the West. Germany actually goes farther by directly funding left-wing protest groups, as these are not considered destabilizing.