We get thousands of emails - far too many to even read them all, let alone respond the way we would like to.
replyThere are other reasons why we might not respond, but overload is the main one.
Edit: I only see one email in the archive related to your account. It was from Sept 2024 and we responded to it. Are you talking about a different account?
Oh, okay I didn't know you weren't getting around to all incoming emails, that makes sense then. Previously the responses were fast and reliable and I thought I was being dropped by a silent bot/spam detection algorithm (as is becoming frustratingly common).
replyIt's indeed from two different email addresses from the one on this account. They're not that important so never mind, thanks for checking and for the reply!