I got into a dispute with my embedded provider because of a bad meter and came to discover through friends and family in the construction industry as well as speaking to a former sales person in the industry that there is a lot of additional corruption in the process with straight up payments being made to win installs with developers.
When it came time to switch providers in our building, strata was promised electric vehicle chargers as part of signing a new deal with a new provider. They never delivered because they found an escape clause because of fire safety approval.
We're now locked in for years (again) and they've already increased rates once in the first year.
Nobody in the entire chain works in the interests of residents or owners. It's a completely broken system and a thorn in the side of otherwise advanced and progressive Australian energy policy. It needs to be abolished ASAP.
I still pay more for my single apartment living alone in electricity than what family and friends do in full large homes with air conditioning, 4-6 residents, heated pools, etc. It's astonishing.
I have recently gone through the entire chain of complaints, the ombudsman including, and I have gained plenty of insight into how insidious the current scheme is.
NSW has set out to do something about it, with price caps being introduced in 2027. If you live in NSW, make your submission to the regulator (IPART) ASAP – submissions are closing at the end of July.